When someone says “I think technology doesn’t like me,” and you think “I could help you with that,” you might be the person for this job.

A Technology Support Specialist at Mary Baldwin University works with the IT team to provide assistance for MBU faculty, staff, students, and guests with University-owned hardware, software, and technology services; schedules and manages upgrades, resolves hardware and software issues; installs and maintains desktop and laptop software and printers; provides walk-in and telephone support, including limited off-hours support, and loaned equipment checkout and support management. Support Specialists also supervise, train, and mentor student employees.

The successful candidate:

  • Analyzes information to develop alternative solutions involving complex problems. Interprets guidelines to make decisions, makes recommendations for decisions outside of guidelines.
  • Leads in the development of proposals and plans. Participates in the planning of resource requirements. Executes and maintains plans.
  • Interprets and implements policies/procedures to achieve business results. Makes recommendations for the development of new procedures.
  • Develops time estimates for assigned tasks, reports progress against plan.
  • Provides guidance to others, may lead small project teams, and provide quality assurance support.
  • Has frequent contact across the organization and with outside customers. Represents the organization in providing solutions to complex issues associated with specific projects.
  • Leads hardware and software repairs and upgrades, creating new systems, analyzing, testing and assessing software and/or other technical changes to meet operational requirements.
  • Troubleshoots technical issues and escalates complex problems to appropriate support teams for resolutions, including analysis of trends for escalation.
  • Performs repairs and replacements of software and hardware peripherals.
  • Provides job training to new hires as needed.
  • Plans and executes allotted work within deadlines and maintain records of daily tasks.
  • Oversees inventory management of software and hardware components.
  • Maintains accurate documentation for system installations, configurations, and upgrades, including self-help documents for customers.

 

Education/Experience:

  • Possesses a bachelor’s degree or equivalent education/experience
  • Possesses a minimum of 5 years’ experience with demonstrated ability

 

Skills Possessed:

  • Strong interpersonal and customer service skills
  • Strong analytical and technical skills
  • Attention to detail
  • Ability to multi-task, self-organize and self-start
  • Strong technical writing skills
  • Ability to positively contribute in a team environment
  • Self-motivated and enthusiastic with a demonstrated desire to learn and grow.

 

Interested applicants should submit a cover letter and resume’ to IT-Apply@marybaldwin.edu

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