All Applicants Must Be Federally Work Study Eligible.
Job Title: CSS Front Desk Attendant
Supervisor: Stephanie Hutchinson
Job Duties: Students who cover the reception desk in the CSS are responsible for ensuring that students, faculty, tutors, and MBU staff sign in when entering the CSS, and sign out when leaving. While we wait for the card reader to operate, students coming in for an appointment with a tutor will sign in on the log-in page. If they don’t have an account and wish to make an appointment, they click on “register for an account” on the log-in page. If students are coming in to study, attend a meeting, or have coffee, they must sign in on the clip board located at the desk. Once the card reader is working, students and tutoring staff will swipe their MBU IDs and then specify on the time clock page the reason they are visiting. If faculty or other staff visit and do not have ID cards, they will sign in on the log in page. In addition to monitoring the traffic in and out of the CSS, reception staff will provide limited assistance with the copier adjacent to the desk, helping with a minor paper jam or providing paper if the copier runs out.
Expectations:
- Arrive at the desk on time and work the length of their shift
- Participate in training on CSS equipment
- Gently remind any loud visitors that students use this space to study and learn, and therefore require some measure of quietness
- Maintain a measure of quietness at the reception desk
- Complete time sheets and a time card according to the payroll schedule
- Discard any trash not put into cans in the CSS
- Greet visitors with full attention and courtesy
Special skills or knowledge you need:
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- Dependability
- Courtesy
- Enthusiasm for the CSS
Skills you will develop: Customer service and being resourceful on the fly.
Hours: 2 – 8 / per week
Location: Center for Student Success, 1st floor Grafton