OIT is Mary Baldwin University’s Office of Information Technology.
The main IT Help Desk telephone number is (540) 887-7075.
Murphy Deming College of Health Sciences Help Desk is 540-887-4045.
IT Help Desk hours are 8:30am-4:30pm Monday through Friday.
To report an issue to IT, click on the link to the IT Mary Baldwin Help Request Form here. You will need to log in with your Network Password. Title and Summary are the only required fields, but please give us enough information to solve the problem, including, if possible, steps to replicate the issue:
https://help.marybaldwin.edu
To request Multimedia equipment or service, fill out the form here:
https://go.marybaldwin.edu/oit/multimedia-services/
To request services for a new employee, fill out the form here:
https://help.marybaldwin.edu
To see your previously created Help Requests, click here. You will need to log in with your Network password:
https://help.marybaldwin.edu
Useful links:
- See tabs at the right of this page for links to Student Information and Faculty Information
- Mary Baldwin Acceptable Use Policy
- https://help.marybaldwin.edu
Areas of OIT responsibility:
Help Desk(Internal Documentation)
Enterprise computing
- Student Information portal – myMBU
- Student Information system – Jenzabar, “EX,” or “J1”
- Microsoft Office 365 and OneDrive
Instructional Technology
- Online Technology: Blackboard, Blackboard Collaborate, Canvas
- Classroom Technology – Projectors, DVD Players, Document Cameras, Displays
- Faculty Orientation Course in Blackboard – BB102
Wired and Wireless Networks
- MBU Wifi and MBU Guest
Google Platform: Gmail, Google Apps, Google Drive
Campus Telephones:
- Phone directories online via myMBU.marybaldwin.edu
- Telephone conference calling
- Voice mail box
- Fax – your faculty coordinator’s office
Printing
- Group printers and multi-function printers are mapped to your computer
- Large print jobs can be sent to Support Services (Grafton 111)